Shipping and Delivery Policy
MossyMart.com is dedicated to providing efficient and reliable shipping and delivery services to our customers. This policy outlines the key details regarding our shipping methods, delivery times, costs, and other relevant information, specifically tailored for our operations in India.
Shipping Methods and Delivery Times (Cost: Calculated at checkout based on destination and package weight)
Domestic Shipping
Inside Tamil Nadu: Delivery Time: 2 working days
South India (excluding Tamil Nadu): Delivery Time: 2-3 working days
Other Parts of India: Delivery Time: 3-4 working days
International Shipping
Carrier: DHL/UPS/FedEx
Delivery Time: 7 working days
Order Processing Time: Orders are processed within 1-2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time Estimates
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Estimated delivery time may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Shipping Restrictions
We currently ship to addresses within India and internationally via DHL/UPS/FedEx.
We do not ship to P.O. boxes or military addresses.
Shipping Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Shipping Delays
If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping delays may occur due to unforeseen circumstances such as weather, carrier delays, or back-ordered items.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact our customer service team at contact@mossymart.com within 7 days of the estimated delivery date.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on how to return or exchange an item.
Contact Information
For any questions or concerns regarding shipping and delivery, please contact us at:
Email: contact@mossymart.com
Phone: +91-9650576131
Hours of Operation: Monday to Friday, 9 AM to 6 PM IST
By placing an order with Mossymart.com, you agree to the terms outlined in this Shipping and Delivery Policy.