Thank you for shopping at MossyMart.com (the “Website”). We want you to be completely satisfied with your purchase, and we strive to provide exceptional customer service. This Returns and Refund Policy outlines our guidelines for returns, refunds, and cancellations.
Returns
You may return damaged, faulty, or incorrect items (excluding sale items) within 3 days of the receipt date for a refund of the item’s purchase price. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any returns requested after the 3-day period will not be entertained, and the item(s) will be returned to the customer.
To initiate a return, please follow these steps:
Contact Customer Support:
Please contact our Customer Support team within 3 days of receiving your order to request a return authorization. You can reach us via email at contact@mossymart.com or by phone at +91-9650576131. Please provide your order number and a detailed description of the issue with the item.
Return Authorization:
Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
Return Shipment:
Ship the item back to us within 3 days of receiving the return authorization. You will be responsible for the return shipping costs unless the item was damaged or faulty due to our error. We recommend using a trackable shipping service for your return.
Inspection and Refund:
Upon receiving the returned item, we will inspect it to verify its condition. If the item meets our return criteria, we will process a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe, and a credit will automatically be applied to your original method of payment. Please allow up to 3 working days for the refund to reflect on your account, depending on your payment provider’s processing times.
Cancellations
Orders cannot be cancelled once they are being processed. Once you have placed an order on our Website, it will be processed promptly to ensure timely delivery. Therefore, we recommend reviewing your order carefully before completing the purchase to avoid any discrepancies.
Contact Us
If you have any questions, concerns, or feedback about our Returns and Refund Policy, please don’t hesitate to contact us at contact@mossymart.com. Our Customer Support team is here to assist you and ensure that your shopping experience at MossyMart is enjoyable and hassle-free.
Thank you for shopping with us!
MossyMart